{"id":1849,"date":"2022-07-24T14:23:00","date_gmt":"2022-07-24T12:23:00","guid":{"rendered":"https:\/\/www.ems-help.ch\/docs\/telephone-systems\/"},"modified":"2025-05-06T09:49:27","modified_gmt":"2025-05-06T07:49:27","password":"","slug":"telephone-systems","status":"publish","type":"docs","link":"https:\/\/www.ems-help.online\/en\/docs\/telephone-systems\/","title":{"rendered":"3CX telephone system"},"content":{"rendered":"\n<p>You can connect your 3CX telephone system directly to the ems system. This allows the contact data to be signaled automatically for incoming calls.<\/p>\n\n<h3 class=\"wp-block-heading\">Setup in ems Web<\/h3>\n\n<p>Start your ems system and click on &#8220;System settings&#8221; in the user menu, find the chapter &#8220;Interfaces&#8221;, click on the &#8220;+New&#8221; symbol and select &#8220;3CX &#8211; Query contact data&#8221; from the list.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"654\" height=\"76\" src=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2022\/08\/Web-Schnittstelle-Pfeil-runter.jpg\" alt=\"\" class=\"wp-image-8212\" srcset=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2022\/08\/Web-Schnittstelle-Pfeil-runter.jpg 654w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2022\/08\/Web-Schnittstelle-Pfeil-runter-300x35.jpg 300w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2022\/08\/Web-Schnittstelle-Pfeil-runter-360x42.jpg 360w\" sizes=\"auto, (max-width: 654px) 100vw, 654px\" \/><\/figure>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"609\" height=\"190\" src=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2022\/07\/Web-Schnittstelle-3CX.jpg\" alt=\"\" class=\"wp-image-8223\" srcset=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2022\/07\/Web-Schnittstelle-3CX.jpg 609w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2022\/07\/Web-Schnittstelle-3CX-300x94.jpg 300w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2022\/07\/Web-Schnittstelle-3CX-360x112.jpg 360w\" sizes=\"auto, (max-width: 609px) 100vw, 609px\" \/><\/figure>\n\n<p>You do not need to make any further settings afterwards.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"606\" height=\"376\" src=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2022\/07\/Web-Schnittstelle-3CX-Dialog.jpg\" alt=\"\" class=\"wp-image-8226\" srcset=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2022\/07\/Web-Schnittstelle-3CX-Dialog.jpg 606w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2022\/07\/Web-Schnittstelle-3CX-Dialog-300x186.jpg 300w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2022\/07\/Web-Schnittstelle-3CX-Dialog-360x223.jpg 360w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/figure>\n\n<p>Important: You need the automatically generated data such as the web service URL and the API key to set up the telephone system.<\/p>\n\n<h3 class=\"wp-block-heading\">Installation 3CX<\/h3>\n\n<p>Download the 3CX CRM Template Editor.<\/p>\n\n<p>&#8230;<\/p>\n\n<h3 class=\"wp-block-heading\">Error messages<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>If no API key is provided, the response &#8220;unauthorized&#8221; is returned.<\/li>\n\n\n\n<li>If the API key is invalid or the interface has been deleted, the response &#8220;forbidden&#8221; is returned.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>You can connect your 3CX telephone system directly to the ems system. This allows the contact data to be signaled [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[147,170],"glossaries":[],"doc_tag":[195,221],"class_list":["post-1849","docs","type-docs","status-publish","hentry","doc_category-customer-management","doc_category-integrations-interfaces","doc_tag-administrator-en","doc_tag-integrator-en"],"year_month":"2026-05","word_count":131,"total_views":"541","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Daniel Suter","author_nicename":"daniel-sutersubris-ch","author_url":"https:\/\/www.ems-help.online\/en\/author\/daniel-sutersubris-ch\/"},"doc_category_info":[{"term_name":"Customer management","term_url":"https:\/\/www.ems-help.online\/en\/docs-category\/customer-management\/"},{"term_name":"Integrations &amp; 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