{"id":2727,"date":"2023-05-31T02:50:15","date_gmt":"2023-05-31T00:50:15","guid":{"rendered":"https:\/\/www.ems-help.ch\/docs\/ems-order-management\/service-support-via-ems-mobile\/editing-a-service-app\/"},"modified":"2025-05-06T09:59:09","modified_gmt":"2025-05-06T07:59:09","password":"","slug":"editing-a-service-app","status":"publish","type":"docs","link":"https:\/\/www.ems-help.online\/en\/docs\/editing-a-service-app\/","title":{"rendered":"Processing a customer order (ems Mobile)"},"content":{"rendered":"\n<p>After opening the sales order, you will be taken to the basic mask of the order. This screen gives you an overview of the entire order.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"947\" height=\"613\" src=\"https:\/\/www.ems-help.ch\/wp-content\/uploads\/2023\/05\/image-15.png\" alt=\"\" class=\"wp-image-2738\" srcset=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/image-15.png 947w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/image-15-300x194.png 300w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/image-15-768x497.png 768w\" sizes=\"auto, (max-width: 947px) 100vw, 947px\" \/><\/figure>\n\n<h3 class=\"wp-block-heading\">Addresses<\/h3>\n\n<p>All addresses associated with the order are displayed. Linked addresses of suppliers etc. are also displayed.<\/p>\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:35% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"214\" height=\"142\" src=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/image-16.png\" alt=\"\" class=\"wp-image-2740 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\">\n<p>You can change the address using the magnifying glass symbol. You can create a new address or copy an existing address from the master data.<\/p>\n<\/div><\/div>\n\n<p>The following icons are available or are not displayed, depending on the characteristics of the address.<\/p>\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:34% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"201\" height=\"159\" src=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/image-17.png\" alt=\"\" class=\"wp-image-2742 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\">\n<p>1 = Navigation to the corresponding address<br\/>2 = Call (If several telephone numbers are stored, you must select the desired number.)<br\/>3 = Write SMS<br\/>4 = E-mail<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:35% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"315\" height=\"161\" src=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2024\/04\/Mobile-Auftragskontakt.jpg\" alt=\"\" class=\"wp-image-4313 size-full\" srcset=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2024\/04\/Mobile-Auftragskontakt.jpg 315w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2024\/04\/Mobile-Auftragskontakt-300x153.jpg 300w\" sizes=\"auto, (max-width: 315px) 100vw, 315px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>An order contact can be stored for each order. This contains the name of the contact person responsible for the order and their contact details.<\/p>\n<\/div><\/div>\n\n<h3 class=\"wp-block-heading\">Operational planning information<\/h3>\n\n<p>If the job has been planned via resource planning, you will see the corresponding work instructions and the employees (helpers) who belong to your team.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"984\" height=\"629\" src=\"https:\/\/www.ems-help.ch\/wp-content\/uploads\/2023\/05\/image-18.png\" alt=\"\" class=\"wp-image-2744\" srcset=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/image-18.png 984w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/image-18-300x192.png 300w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/image-18-768x491.png 768w\" sizes=\"auto, (max-width: 984px) 100vw, 984px\" \/><\/figure>\n\n<p>The work instruction cannot be processed. In contrast to the order text (comment), the work instruction is only intended internally and not for the customer.<\/p>\n\n<h2 class=\"wp-block-heading\">Deleting an order<\/h2>\n\n<p>You can delete (invalidate) an order. This is only possible if no hours, material or service items have yet been entered for the order.<\/p>\n\n<p><strong>A deleted order cannot be restored via ems Mobile.<\/strong><\/p>\n\n<h2 class=\"wp-block-heading\">Copying an order<\/h2>\n\n<p>You can copy the order using the button at the bottom right. There are two options available to you.<\/p>\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"499\" height=\"276\" src=\"https:\/\/www.ems-help.ch\/wp-content\/uploads\/2023\/05\/image-19.png\" alt=\"\" class=\"wp-image-2746 size-full\" srcset=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/image-19.png 499w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/image-19-300x166.png 300w\" sizes=\"auto, (max-width: 499px) 100vw, 499px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>1 = Copy is created under the existing order (subordinate order).<\/p>\n\n\n\n<p>2 = Order is copied (new order).<\/p>\n<\/div><\/div>\n\n<p>It is only possible to create a subordinate order (1) if it is not already a subordinate order.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>After opening the sales order, you will be taken to the basic mask of the order. This screen gives you [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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