{"id":2729,"date":"2023-05-31T02:50:16","date_gmt":"2023-05-31T00:50:16","guid":{"rendered":"https:\/\/www.ems-help.ch\/docs\/ems-order-management\/service-support-via-ems-mobile\/completing-the-service-order\/"},"modified":"2025-05-06T10:03:52","modified_gmt":"2025-05-06T08:03:52","password":"","slug":"completing-the-service-order","status":"publish","type":"docs","link":"https:\/\/www.ems-help.online\/en\/docs\/completing-the-service-order\/","title":{"rendered":"Completing the customer order (ems Mobile)"},"content":{"rendered":"\n<p>Once the customer order has been completed, the employees on site can complete the order, thus blocking the further recording of times, expenses, materials and services for this order. To do this, click on the <em>Finish work<\/em> button in the <em>Completion<\/em> tab. Before doing so, you can leave the information for your accounting department in the <em>Invoicing instructions<\/em> field for subsequent order invoicing.  <\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"909\" height=\"450\" src=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Mobile-Kundenauftrag-Arbeit-fertig.jpg\" alt=\"\" class=\"wp-image-6544\" srcset=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Mobile-Kundenauftrag-Arbeit-fertig.jpg 909w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Mobile-Kundenauftrag-Arbeit-fertig-300x149.jpg 300w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Mobile-Kundenauftrag-Arbeit-fertig-768x380.jpg 768w\" sizes=\"auto, (max-width: 909px) 100vw, 909px\" \/><\/figure>\n\n<p>The order is locked. A lock appears in front of the order number in ems Mobile. <\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"726\" height=\"84\" src=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Mobile-Auftrag-Status-Arbeit-fertig.png\" alt=\"\" class=\"wp-image-6540\" srcset=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Mobile-Auftrag-Status-Arbeit-fertig.png 726w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Mobile-Auftrag-Status-Arbeit-fertig-300x35.png 300w\" sizes=\"auto, (max-width: 726px) 100vw, 726px\" \/><\/figure>\n\n<p>The customer order in ems Web also appears with a lock.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"292\" height=\"59\" src=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Web-Auftrag-Schloss-blockiert.png\" alt=\"\" class=\"wp-image-6538\"\/><\/figure>\n\n<p>The close function in ems Mobile corresponds to the <em>block<\/em> function in ems Web.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"843\" height=\"58\" src=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Web-Auftrag-Abrechnung-Statuszeile.png\" alt=\"\" class=\"wp-image-6542\" srcset=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Web-Auftrag-Abrechnung-Statuszeile.png 843w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Web-Auftrag-Abrechnung-Statuszeile-300x21.png 300w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Web-Auftrag-Abrechnung-Statuszeile-768x53.png 768w\" sizes=\"auto, (max-width: 843px) 100vw, 843px\" \/><\/figure>\n\n<p>When the order is completed, a service report can be created and signed by the customer. Use the yellow Sign function for this. <\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"846\" height=\"492\" src=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Mobile-Kundenauftrag-Abschluss-Sign.jpg\" alt=\"\" class=\"wp-image-6546\" srcset=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Mobile-Kundenauftrag-Abschluss-Sign.jpg 846w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Mobile-Kundenauftrag-Abschluss-Sign-300x174.jpg 300w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Mobile-Kundenauftrag-Abschluss-Sign-768x447.jpg 768w\" sizes=\"auto, (max-width: 846px) 100vw, 846px\" \/><\/figure>\n\n<p>The next screen will contain all data on personnel deployment, materials used and services rendered. The customer confirms the correctness of the data in the service report with their signature (1). On completion, the report can be sent to the specified e-mail address (2). The customer order is <em>completed<\/em> by clicking on <em>Work done<\/em>. The saved report then appears in the Documents tab of the respective order.    <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"739\" height=\"1024\" src=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Mobile-Kundenauftrag-Abschluss-Rapport-739x1024.jpg\" alt=\"\" class=\"wp-image-6548\" srcset=\"https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Mobile-Kundenauftrag-Abschluss-Rapport-739x1024.jpg 739w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Mobile-Kundenauftrag-Abschluss-Rapport-216x300.jpg 216w, https:\/\/www.ems-help.online\/wp-content\/uploads\/2023\/05\/Mobile-Kundenauftrag-Abschluss-Rapport.jpg 766w\" sizes=\"auto, (max-width: 739px) 100vw, 739px\" \/><\/figure>\n\n<p>Further processing of the service order is only possible in ems Web. More about the further procedure: <a href=\"https:\/\/www.ems-help.online\/docs\/auftragsstatus-abrechnung-auftragsabschluss\/\" data-type=\"docs\" data-id=\"4914\">Order status, billing, order completion<\/a> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Once the customer order has been completed, the employees on site can complete the order, thus blocking the further recording 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