{"id":9003,"date":"2026-08-31T14:07:18","date_gmt":"2026-08-31T12:07:18","guid":{"rendered":"https:\/\/www.ems-help.online\/docs\/record-and-edit-service-hours\/"},"modified":"2026-08-31T14:07:18","modified_gmt":"2026-08-31T12:07:18","password":"","slug":"record-and-edit-service-hours","status":"publish","type":"docs","link":"https:\/\/www.ems-help.online\/en\/docs\/record-and-edit-service-hours\/","title":{"rendered":"Record and Edit Service Hours"},"content":{"rendered":"\n

What is service time?<\/h2>\n\n

Time<\/strong> and labor tracking<\/strong> is used to assign work performed to<\/strong> an order, project, or cost center<\/strong>.<\/p>\n\n

The performance time answers the question:<\/p>\n\n

\n

For which order, project, or cost center was the work performed?<\/strong><\/p>\n<\/blockquote>\n\n

Working hours<\/strong>, on the other hand, show when and for how long<\/strong> an employee worked.<\/p>\n\n

Depending on the company’s configuration, working hours and productive hours can be tracked together or separately.<\/p>\n\n

\n\n

A Comparison of Working Hours and Productive Hours<\/h2>\n\n
Working Hours<\/th>Performance Time<\/th><\/tr><\/thead>
Shows when and for how long work was performed<\/td>Shows what the service was provided for<\/td><\/tr>
Used, among other things, to determine scheduled hours and time balance<\/td>Used for performance reporting and analysis<\/td><\/tr>
Can be recorded as attendance time<\/td>Is assigned to an order, project, or cost center<\/td><\/tr>
Can also be recorded without an order<\/td>Requires the appropriate account assignment depending on the time type<\/td><\/tr><\/tbody><\/table><\/figure>\n\n
\"\"<\/figure>\n\n

Example:<\/strong>An employee is present from 8:00 a.m. to 5:00 p.m. The working hours record covers their entire workday. In addition, the work performed can be allocated to various orders or cost centers. <\/p>\n\n

\n\n

View Service Time<\/h1>\n\n
    \n
  1. In the navigation pane, open ” Time Tracking<\/strong>.”<\/li>\n\n\n\n
  2. Select the employee in question.<\/li>\n\n\n\n
  3. In the time tracking section, select ” Work Time<\/strong>.”<\/li>\n\n\n\n
  4. Select the date<\/strong> you want.<\/li>\n<\/ol>\n\n

    The overview displays the work hours recorded for that day.<\/p>\n\n

    \"\"<\/figure>\n\n

    In the overview, you will find the following information, among other things:<\/p>\n\n

      \n
    • Time Type<\/strong> \u2013 for example, \u201cbillable work time\u201d<\/li>\n\n\n\n
    • Start<\/strong> and end<\/strong> of the recorded time<\/li>\n\n\n\n
    • Hours<\/strong> \u2013 Duration of the entry<\/li>\n\n\n\n
    • Cost Object<\/strong> \u2013 Order, Project, or Cost Center<\/li>\n\n\n\n
    • Comments<\/strong> \u2013 Additional Information About the Entry<\/li>\n<\/ul>\n\n
      \n\n

      Record Work Hours<\/h1>\n\n

      A new service period can be entered directly in the ” Service Period<\/strong> ” section.<\/p>\n\n

      \"\"<\/figure>\n\n

      1. Select a time type<\/h3>\n\n

      First, select the desired time type<\/strong>, for example:<\/p>\n\n

      billable work time<\/strong><\/p>\n\n

      The time types available depend on your company’s configuration.<\/p>\n\n

      2. Select a payer<\/h3>\n\n

      Select the appropriate cost center<\/strong>.<\/p>\n\n

      Depending on the configuration, this could be, for example:<\/p>\n\n

        \n
      • Sales Order,<\/li>\n\n\n\n
      • a project or<\/li>\n\n\n\n
      • a cost center<\/li>\n<\/ul>\n\n

        act.<\/p>\n\n

        For an order-based service, select the corresponding order.<\/p>\n\n

        3. Track time<\/h3>\n\n

        Enter the start and end times<\/strong> for the service.<\/p>\n\n

        Alternatively, depending on the configuration, a duration can also be recorded.<\/p>\n\n

        4. Add a comment<\/h3>\n\n

        If necessary, you can enter an external<\/strong> or internal comment<\/strong>.<\/p>\n\n

        This allows additional information about performance to be documented.<\/p>\n\n

        5. Save the entry<\/h3>\n\n

        Save the entry you’ve entered by clicking the Save icon<\/strong>.<\/p>\n\n

        The entry will then be displayed in the overview of service times.<\/p>\n\n

        \n\n

        Edit Service Time<\/h1>\n\n

        You can edit existing time entries\u2014provided you have the necessary permissions.<\/p>\n\n

          \n
        1. Find the entry you’re looking for in the list.<\/li>\n\n\n\n
        2. Open the entry for editing.<\/li>\n\n\n\n
        3. For example, change the time type, cost object, start or end time, or a comment.<\/li>\n\n\n\n
        4. Save the changes.<\/li>\n<\/ol>\n\n

          Which details can be changed depends on the applicable permissions and the configuration.<\/p>\n\n

          \n\n

          Working hours and time worked may differ<\/h1>\n\n

          The total number of service hours does not necessarily correspond to the total number of working hours in every case.<\/p>\n\n

          In the case of separate service recording<\/strong>, the following situation may arise, for example:<\/p>\n\n

          Working hours:<\/strong> 8 hours<\/p>\n\n

          Service Period:<\/strong><\/p>\n\n

            \n
          • 5 hours on Assignment A<\/li>\n\n\n\n
          • 5 hours on Assignment B<\/li>\n\n\n\n
          • Total: 10 hours<\/strong><\/li>\n<\/ul>\n\n

            In this example, the working time remains at 8 hours. The work time may be longer if work performed is allocated to multiple orders, projects, or cost centers. <\/p>\n\n

            \n

            Note:<\/strong> Whether such a deviation is permitted depends on the settings for time types and the data entry profile.<\/p>\n<\/blockquote>\n\n

            \n\n

            Real-world example<\/h1>\n\n

            An employee works a total of 8 hours in a day.<\/p>\n\n

            His working hours are recorded in ” Working Hours<\/strong> “:<\/p>\n\n

              \n
            • 8:00 a.m.\u201312:00 p.m.<\/li>\n\n\n\n
            • 1:00 p.m.\u20135:00 p.m.<\/li>\n<\/ul>\n\n

              In addition, the employee tracks their work on various assignments:<\/p>\n\n

                \n
              • 4 hours \u2192 Assignment A<\/li>\n\n\n\n
              • 3 hours \u2192 Assignment B<\/li>\n\n\n\n
              • 1 hour \u2192 internal cost center<\/li>\n<\/ul>\n\n

                This makes two pieces of information visible separately:<\/p>\n\n

                Working Hours:<\/strong>How long did the employee work?<\/p>\n\n

                Service Period:<\/strong>For which orders, projects, or cost centers was the service provided?<\/p>\n\n

                \n\n

                Important to Know<\/h2>\n\n
                  \n
                • Working time<\/strong> refers to the time spent working or being present at work.<\/li>\n\n\n\n
                • Activity time<\/strong> refers to the activity reported against an order, a project, or a cost center.<\/li>\n\n\n\n
                • Depending on the configuration, service time can be recorded in addition to or separately from working time<\/strong>.<\/li>\n\n\n\n
                • Depending on the time type, an account assignment<\/strong> is required for each period of service.<\/li>\n\n\n\n
                • Working hours and productive hours may total different amounts.<\/li>\n\n\n\n
                • The available time types and permitted entries are determined by the company’s configuration and authorizations<\/strong>.<\/li>\n<\/ul>\n\n

                  Mnemonic<\/h3>\n\n
                  \n

                  Working Hours = How long have I worked?<\/strong>Time Worked = What Did I Work For?<\/strong><\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"

                  What is service time? Time and labor tracking is used to assign work performed to an order, project, or cost 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