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Getting Started For Users

6
  • Basic operation of ems Mobile
  • Basic operation ems Web
  • Using time recording
    • Time recording terminals
  • Managing your user account
    • Article favorites
    • Set up and manage user account
    • Personal layout settings

Administration & Settings

13
  • Create checklists
  • Employee and user administration
    • User overview
    • Notifications
    • Create new employee profile
    • Authorizations for employees
    • Store authentications in the ems system
  • System settings
    • Clients / Multiside
    • QR code and NFC for ems Mobile
    • Notifications
    • Text templates for notifications (e-mails)
    • Images, logos and symbols (icons)
  • Importing and exporting data
    • Exporting data
    • Importing data

News, Updates & Technology

24
  • ems licensing
  • Initialize and set up new system
  • New web layout X3
  • Time and data recording terminals
    • Protected: Technical information on terminals
    • Datafox Terminals
    • ems terminals (TT5, MT7)
  • Software installation
    • Infrastructure requirements for the system
    • ems Installation Tool
    • Configure ems Server Tool
    • ems Mobile on the smartphone
    • ems Client
    • Protected: Presentation systems
  • Integrations & interfaces
    • Protected: API for RESSIS / ARVIS
    • User parameters
    • System parameters
    • Public web services
    • Interfaces
    • Protected: API access (Rest web service)
    • Protected: API for SUGB inspection app
    • Mailjet connection (for campaigns)
    • WooCommerce connection
    • 3CX telephone system
    • Set up your own e-mail server
    • Protected: API for ems Pos App

Time Tracking

32
  • Working time recording
    • Record and edit times (ems Mobile)
    • Own hours and vacation balances (ems Web)
    • Release of your own time recording (ems Web)
    • Time recording (ems Web)
    • Break regulation
    • Time recording and time requests via quick panels (ems Web)
    • Hourly and vacation balances (ems Web)
    • Hourly and vacation balances (ems Mobile)
    • Approve time requests, times and compensation (ems Web) – Instructions for line managers
    • Release of time recording (ems Mobile)
    • Warning and error messages during release
    • Release of employee reports
    • Target hours (target timetables / public holidays)
    • Time credits (vacation, flexitime)
    • Visa revocation
    • General warning and error messages
  • Absence management
    • Own hours and vacation balances (ems Web)
    • Break regulation
    • Enter time requests (ems Web)
    • Time recording and time requests via quick panels (ems Web)
    • Hourly and vacation balances (ems Web)
    • Hourly and vacation balances (ems Mobile)
    • Enter and edit time requests (ems Mobile)
    • Approve time requests, times and compensation (ems Web) – Instructions for line managers
    • Target hours (target timetables / public holidays)
    • Error messages during the release of time requests
    • Cancellation of approved time requests
    • Time credits (vacation, flexitime)
    • Release of time requests
  • Bonuses and overtime calculation
    • Time credits (vacation, flexitime)
  • Compensation
    • Record compensation (ems Web)
    • Record and process compensation (ems Mobile)

Customer & Address Management

13
  • Customer management
    • Customer networks
    • Enter new customer address (ems Web)
    • Manage customer addresses
    • Copy customer address
    • Difference between customer groups, properties, authorization roles and relationships
    • Authorization roles for customers
    • 3CX telephone system
    • Importing customer data
    • Mailjet connection (for campaigns)
  • Supplier management
    • Manage supplier addresses
    • Enter and edit supplier address
    • Authorization roles for suppliers
    • Copy supplier address

Orders & Sales

23
  • Quotation creation
    • Create and manage offers
    • Offer settings
  • Order management
    • Shift planning for the customer order (ems Web)
    • Enter new customer order
    • Time and compensation recording for the customer order (ems Web)
    • Order status, billing, order completion
    • Payment plan (recurring invoices)
    • Record material (ems Web)
    • Checklists for the customer order (ems Mobile)
    • Record services (ems Web)
    • Record material (ems Mobile)
    • Time and compensation recording for customer orders (ems Mobile)
    • Processing a customer order (ems Mobile)
    • Authorizations for customer orders
    • Checklists for the customer order (ems Web)
    • Record services (ems Mobile)
    • Completing the customer order (ems Mobile)
    • Create checklists
    • Clearing types
  • Point of Sale (POS) System
    • Process sales orders (via tablet – ems Mobile)
  • Marketing Campaigns
    • Campaign rules
    • Create marketing campaigns
    • Manage marketing campaigns

Procurement & Logistics

8
  • Product & Article Management
    • Special food labeling
    • Article bundles
    • Article variants
    • WooCommerce connection
    • Importing article master data and article prices
    • Manage articles
    • Article types
    • Create and edit articles

Finance & Accounting

6
  • Accounts payable management
    • Receive creditors via e-mail
    • Scan vendor invoices
  • Accounts receivable management
    • External recording (other software)
    • Delete or cancel invoices
    • Take over positions
    • Enter invoices

HR & Payroll

6
  • Employee administration
    • User overview
    • Employee resignation
    • Edit employee profile
    • Create new employee profile
    • Authorizations for employees
  • Payroll
    • Set up and adjust payroll accounting

Planning & Resource Management

5
  • Personnel deployment planning
    • Creating a mission entry
    • Views of resource planning (ems Web)
    • Operations planning overview (ems Mobile)
    • Planning groups
    • Authorizations for resource planning

Document Management & Administration

2
  • Outlook signature
  • Add documents via DragDrop
  • Dokumente
  • Orders & Sales
  • Marketing Campaigns
  • Create marketing campaigns
View Categories

Create marketing campaigns

Ungefähre Lesedauer: 2 min lesedauer

To create a new campaign, click on +New above the overview.

Basic data of a marketing campaign #

Enter the basic data for the new campaign in the screen that appears.

  • Campaign type / Campaign type: select the type from those stored. Campaigns can then be filtered according to this type using the advanced search.
  • Newsletter type: if the campaign is a contact list for Mailjet, select one of the 2 categories here (Mailjet – Newsletter Campaign / Mailjet – Transactional Email). Further information about the connection to Mailjet can be found here: Mailjet connection (for campaigns)
  • the parcel enclosure option enables the letter to be sent with an attachment.
  • The following statuses can be set for the campaign: Budgeted/Projected, In Planning, Organization, Accepted, Implemented.
  • Title – name of the campaign
  • Text – Description of the campaign

Linked campaigns #

Further campaigns can be assigned to a campaign. To do this, activate the Linked campaigns button in the Linked campaigns tab. The screen for creating a campaign opens.

The linked / subordinate campaigns are marked with a corresponding symbol in the campaign list.

Suppliers #

The suppliers / campaign executors can be specified for each campaign. Use the magnifying glass to find the address. The supplier can be supplemented with the access data to their website / customer portal.

Participants #

The Participants tab contains all contacts for this campaign. Not only the addresses from the customer base can be selected as participants, but also the participants of a one-off event without the address being included in the customer database (such participants do not have a customer number).

Each participant has a campaign status. If it is a regular campaign, the customer can cancel their further participation in the campaign in the first e-mail, so the status Canceled appears.

Other possible statuses are: Confirmed, Planned, Invited, Reserved.

You can store additional statuses. In addition, ems offers the option of adding up to 5 campaign status columns to the customer address list. The participation status of the customer address in the selected campaign is displayed.

The contact can only contain an e-mail address, without a name and address.

Customer data import #

Customer import is possible with the Upload function. Data is imported using an Excel file.

Click Select file to select and upload the Excel spreadsheet. The First row contains column headings option signals to the system that the column headings can be found in the first row.

Mass processing #

If you want to edit several participants at the same time, use the mass editing function.

Then select the data records to be adjusted (all or from one status) and the desired new status. If the Delete all entries irrevocably option is activated, the selected data records are deleted after saving.

Campaign documents #

You can store any number of documents for each campaign. To do this, use Drag&Drop or Select. You can enter the URL for the file in the field to the right of Drag&Drop.

If the Overwrite files with the same name checkbox is active, a document with the same name will replace one that has already been uploaded. It is suitable for updating files.

Store templates #

If you would like to upload a document as a template in which the campaign data is automatically integrated, you can upload this under Templates . You can find out how to work with the templates here: Document templates

Campaign diary #

The diary allows you to enter reminders and appointments for employees and yourself for campaigns. Set the appointment, select the employee responsible and describe the task, then click Plus to save.

The employee sees this task on their web start page (versions X2 and X3).

If you want to show the system entries, deactivate the Hide system entries checkbox.

If the task has been completed and released, it is highlighted in green.

If the date of the task is overdue, it is highlighted in orange.

Administrator, Internal user
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Updated on 28. March 2025
Campaign rulesManage marketing campaigns
Inhaltsübersicht
  • Basic data of a marketing campaign
  • Linked campaigns
  • Suppliers
  • Participants
    • Customer data import
    • Mass processing
  • Campaign documents
    • Store templates
  • Campaign diary

  • Privacy Policy